Terms & Conditions
GENERAL CONDITIONS
Please Read The Terms And Make Sure You Understand Them Before Placing An Order. This website is operated by Kouleur. Throughout the site, the terms “we”, “us” and “our” refer to Kouleur.
By visiting our site and/ or purchasing something from us, you engage in our “Service”. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
We reserve the right to change these terms at any time and without prior notice. The terms available on the website at the time of your order are the version that applies to your order.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
PLACING AN ORDER
To be able to place an order, you have a valid credit card or debit card issued by a bank that is acceptable to us.
Please note that all orders are subject to availability and that the inclusion of products on the website at a particular time does not mean that these products will be available at all times.
You can only place your order through the website. Make sure that all data you provide is true and correct. We will use the data provided to communicate with you about your order.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. We also reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.
OUR AGREEMENT
When you have placed an order, you will receive an email confirming your order. Please note that this email is only a confirmation and not an acceptance of your order. A contract is established when we send you an email confirming that the products have been sent. Only the products listed in the confirmation email sent at the time of dispatch will be included in our contract. If we have already received payment for non-available products, we will refund the applicable amount using the same method that was used to make the payment.
PRICES
The prices listed on the website include Value Added Tax (VAT) and are final prices. Please note that prices do not include shipping costs, which will be charged separately.
Although we try to ensure that all descriptions, prices and details that appear on this website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will notify you of this as soon as possible and give you the opportunity to reconfirm your order at the correct price or to cancel it. If we are unable to contact you, we will consider the order cancelled.
PAYMENT
We Accept Payments Via IDEAL, Visa, MasterCard. Upon Receipt Of Your Order, We Perform A Standard Pre-Authorization Check On Your Payment Card To Ensure That There Is Sufficient Balance To Execute The Transaction. Please Note That The Products Will Only Be Shipped After The Pre-Authorization Check Has Been Completed. Your Card Will Be Debited Once The Order Has Been Accepted.
RIGHT OF CANCELLATION
Kouleur will gladly accept returns and refund or exchange the item(s).We want all our customers to be happy with their products. If for any reason you are not satisfied with your item, you have the right to cancel the agreement. Please read the further conditions concerning ‘Shipping & Returns’.
DEFECTIVE ITEMS
If you received an item that has a material or manufacturing defect, please contact us, info.kouleur@gmail.com within 2 weeks time after you have purchased the item and describe your case in as much detail as possible. Including pictures of the damaged/faulty item. Kouleur will then assist you with your case.
We are open Monday – Friday 09.00 to 17.00.
Expect an answer within 24-48h (Excludes public holidays).
PRIVACY
Our Privacy Policy Describes The Collection And Use Of Information On The Site.
ELLECTUAL PROPERTY
Unless otherwise stated, all materials, including but not limited To images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of the website (collectively, the “Content”) are copyright, trademarks and/or other intellectual properties owned, controlled, or licensed by Kouleur. The content and the website as a whole are intended solely for personal, non-commercial use by the users. You may only download or copy the content displayed on the website for personal, non-Commercial use. No right, title, or interest in downloaded materials or software is transferred to you as a result of such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, the website or any related software. The website as a whole is protected by copyright and all worldwide rights, titles, and interests in and to the website are owned by kouleur.
COMPANY INFORMATION
Kouleur
Eindstraat 18, Beegden (6099BG)
KVK NUMMER
Info.kouleur@gmail.com